Return, Refund & Exchange Policy

At Albeli, we want you to love everything you shop with us. We take great care in selecting, designing and delivering our products. However, if something doesn't work out, please read our Return, Refund & Exchange Policy carefully.

1. Return & Exchange Window

• Any request for a return, exchange or refund must be communicated to us within 48 hours of receiving the order.
• Requests made after 48 hours of delivery will not be entertained.
• Products must be unused, unworn, unwashed and returned in their original condition, with all original tags and packaging intact.
• Any return or exchange request must be accompanied by clear images or videos of the product, wherever applicable.

2. Refund Policy

Refunds are applicable only under the following circumstances:

• The product received is damaged or defective.
• An incorrect product has been dispatched by Albeli.

Please note:

• Any refund request must be raised within 48 hours of receiving the order.
• The customer must share a clear and complete unboxing video, starting from the sealed parcel and showing the opening of the package and the product received. This video is mandatory for any damage, defect or incorrect-product refund claim.
• Any approved refund will be processed only after verification of the returned product and supporting evidence.
• Applicable delivery and shipping charges will be deducted from the refund amount.
• Approved refunds will be initiated through the original payment method or another mutually agreed mode.

3. Exchange Policy

• We offer a one-time exchange in case of size-related issues or if the customer is not satisfied with the product.
• Exchange requests must be raised within 48 hours of delivery.
• Exchanges are subject to product availability.
• The product must be unused, unworn and returned in its original condition, with all tags and packaging intact.
• Any additional shipping charges applicable for the exchange will be communicated to the customer.

4. Credit Note Policy

If you are not satisfied with your purchase or wish to return the product for any other reason, you may opt for a credit note instead of a refund.

• Credit notes are subject to approval by Albeli.
• The credit note will be issued after the returned product has been received and inspected.
• Applicable delivery and shipping charges will be deducted from the credit note amount.
• Credit notes can be redeemed against future purchases on the Albeli website.
• Credit notes are non-refundable and cannot be exchanged for cash.

5. Order Cancellation

• Once an order has been placed and confirmed with the customer, it cannot be cancelled.
• Please ensure that all product details, size selections, delivery address and contact information are correct before confirming your order.

6. Shipping & Delivery Delays

Albeli strives to ensure timely delivery of all orders. However, delays may occasionally occur due to circumstances beyond our control, including:

• Public holidays and national holidays.
• Government restrictions or unforeseen circumstances.
• Logistics, courier partner or transportation-related issues.
• Natural events or other force majeure circumstances.

Such delays shall not be considered valid grounds for order cancellation, return or refund, except where applicable consumer protection laws provide otherwise.

7. How to Raise a Return or Exchange Request

To initiate a return or exchange, please contact our customer support team within 48 hours of delivery with:

1. Your order ID.
2. Reason for the return or exchange.
3. Clear photographs or videos of the product, wherever applicable.
4. A complete unboxing video in case of a damage, defect or incorrect-product claim.

Our team will review your request and guide you through the next steps.

Contact Us

For all return, refund and exchange-related queries, please reach out to us through our official customer support channels listed on our Contact page.

Team Albeli
Thank you for shopping with Albeli. We appreciate your love and support!